2121 Privacy Policy — Protecting Our Users' Data
Your privacy is 2121's top priority. This page clearly explains how we collect, use, store and protect your personal information as a user of our platform in Malaysia.
This policy applies to all 2121 users. Last updated: 2026.
Information We Collect
When you register and use the 2121 platform, we collect several categories of information to keep our services running smoothly and securely. This information is collected directly from you or automatically through your use of the platform.
Account information: Username, email address, encrypted password, date of birth (for age verification) and any other profile information you provide during registration or account updates.
Payment information: When you make a deposit or withdrawal in Malaysian Ringgit (RM), we record transaction details such as the payment method used, amount, and transaction time. Full account numbers or card details are not stored directly by us — processing is handled by registered third-party payment providers.
Device and browser information: IP address, browser type, operating system, screen resolution and session data. This information is used to ensure platform compatibility and detect suspicious activity.
Usage data: Game records, pages visited, session duration, clicks and in-platform interactions. This data helps us understand how users engage with 2121 and improve the overall experience.
- Account & profile information
- Transaction data in RM
- Device & browser information
- Session & platform usage data
How Your Information is Used
Account Operations & Management
The information you provide is used to create and manage your account, process deposits and withdrawals in Malaysian Ringgit, verify your identity when required, and grant access to all 2121 services you subscribe to. Without this information, we are unable to operate your account securely.
Security & Fraud Prevention
Device and session data is used to detect suspicious logins, unusual account activity, fraud attempts, and platform abuse. This helps protect your account and funds. Any suspicious activity will be investigated, and we reserve the right to suspend accounts for protective purposes.
Service Improvement
Aggregated usage data helps us understand which platform features are used most, identify technical issues, and make data-driven decisions to improve the overall 2121 user experience.
Communications & Support
Your email address is used to send important account notifications, transaction confirmations, customer support responses, and — where you have consented — relevant promotional updates. You can opt out of promotional communications at any time through your account settings.
Cookies & Tracking Technologies
2121 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.
Session cookies: Used to keep you logged in during an active session. This cookie is automatically deleted when you close your browser.
Preference cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time you use the platform.
Analytics cookies: Used to collect aggregated usage data for understanding traffic patterns and platform performance. This data does not contain directly identifiable personal information.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality and your login experience.
Sharing Data with Third Parties
2121 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent.
Information may be shared in the following limited circumstances:
- Payment providers: To securely process deposit and withdrawal transactions in RM.
- Technical service providers: Who assist with platform operations, subject to strict confidentiality agreements.
- Legal requirements: Where required by Malaysian law or a valid court order.
All third parties we work with are required to uphold data protection standards equivalent to those set out in this policy.
Your Rights as a User & Data Security
As a 2121 platform user, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal information we hold about you by contacting our support team.
- Right to rectification: If any of your information is inaccurate or out of date, you can update it through your account settings or by contacting support.
- Right to deletion: You may request the deletion of your account and personal data, subject to applicable legal record-keeping requirements and the resolution of any outstanding transactions.
- Right to object to processing: You can opt out of having your data used for promotional communications by updating your notification preferences in your account settings.
Data security: 2121 uses SSL encryption to protect all data transmitted between your browser and our servers. Passwords are stored in a hashed format that cannot be read. Access to user data on our end is restricted to staff who need it to carry out their duties.
While we take all reasonable steps to protect your data, no security system is entirely foolproof. We encourage you to use a strong password and never share your login credentials.
For any privacy-related enquiries or data requests, please reach us through:
Email: [email protected]
Policy Changes & Further Enquiries
2121 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Users will be notified of any significant changes via in-platform notifications or their registered email.
The "Last Updated" date at the top of this page will be revised whenever changes are made. We encourage you to review this page periodically. Continued use of the 2121 platform after any changes are published constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact us at the email address above. For general platform enquiries, check the FAQ section us.
Your Data is Safe with 2121
We are committed to protecting the privacy and data security of every Malaysian user on the 2121 platform. Register or log in with confidence today.